In the maintenance contract, the customers have a choice in opting either:
Monthly Maintenance Contract-MMC
Annual Maintenance Contract-AMC
The maintenance contracts are completely based on the product class and the specific need.
The contract could involve a resident service engineer at the client side to take care of the equipment maintenance and could have a contingency plan to resolve the problematic situations which crops up due to the equipment and also to enhance the equipment productivity. In this case, the service technician would be equipped with the appropriate tools and would be capable to handle the equipment maintenance and repair and could even involve the replacement of the spares, lubricants and the subsequent technical service.